Shipping & Delivery Policy

Shipping & Delivery Policy

  • Pin code Check First!
    Before placing an order, kindly check if we deliver to your location using our handy pin code checker.

  • Delivery Timeline Info
    Delivery typically takes 2 to 7 business days, depending on your location. Just enter your pin code to see your estimated delivery date, it's that easy! However, the estimated delivery date is only indicative and may be subject to change.

  • Tracking Your Order
    Once your order is on its way, you can track it through a link sent via email, WhatsApp, or by logging into your account.

  • Service Area May Change
    Our list of deliverable pin codes can change without prior notice, so always check before placing an order.

  • If the Package Looks Damaged, Don’t Worry—We’ve Got You!

    We do our absolute best to make sure your product arrive safely and securely, but sometimes things can get a little bumpy on the way. When your package arrives, we kindly request that you give it a quick check before accepting it. Look out for:

    • Visible damage to the box

    • Any noticeable tears or rips in the packaging

    • Signs of breakage or tampering

    • If the box looks unusually crushed or mishandled

  • If you notice any of the above, it’s totally okay to refuse the delivery, just let the delivery person know you’re not accepting it due to damage. Then, please report the issue to us right away by sending an email to support@imagineonline.com or  Please call us at 080 46999888. Sharing a photo really helps speed things up! Once we receive your report, we’ll take care of the rest—whether that’s sending you a replacement or issuing a refund, we’re here to help. Please note that acceptance of the delivery shall be deemed as confirmation that the product was received in good condition. In such cases, you shall not be entitled to raise any claims against us for damage, defect, or tampering discovered thereafter, except in cases where the product was internally damaged, for which our Returns & Refund Policy shall apply.

  • If It's Damaged Inside
    Don’t worry—our Returns & Refund Policy will take care of any damaged products.

    Need to Change Shipping Info? 

    Let us know ASAP—either before we start processing your order or within 24 hours of placing it, whichever is sooner. Please call us at 080 46999888 and follow up with an email from the same ID you used to place the order. Failure to request the change within the specified timeframe will not guarantee delivery to the updated address. In such cases, we may proceed with the originally provided shipping information and notify you accordingly, confirming the final address for delivery.